Scope of Loyalty & CRM across different industries

Dilpreet is a seasoned CRM and Loyalty professional with 17 years of experience across varied industries like Hospitality, QSR, Retail, and BFSI. He has been instrumental in developing and managing scalable Loyalty programs powering the two greatest growth levers – Retention and Lifetime value. Dilpreet's area of interest and experience lies in understanding the consumer psychi\problem and working on a solution to enhance their experience. He has worked with top brands like Amex, Oberoi Hotels & Resorts, and Dominos and in his current role he is leading the digital transformation initiatives through the implementation of CRM and Loyalty programs.